Confidentiality
What is shared with us stays with us. We protect the privacy and dignity of everyone we help, without exception.
Trained volunteers
Every patrol volunteer receives training and ongoing welfare support. No one ever patrols alone.
Working with partners
We are the first point of contact on the river. We check in with the Coast Guard, and City River Rescue are tasked to any water entry.
Safe messaging
We follow Samaritans media guidelines in everything we publish: no graphic detail, and always a focus on hope and help.
Raising a concern
If you have a safeguarding concern about our work or a volunteer, please contact us in confidence at [email protected].
This is a working summary for design purposes. The charity's full, legally reviewed policy will replace it before launch.